Jewelerize.com wants you to be completely satisfied with your purchase. That is why we are offering 30-day returns on any stock items you are not 100% happy with. For all made-to-order or "build your own" pieces, our policy is 30-day returns with a 15% restocking fee. Should you want to initiate a return, please contact us via phone or e-mail at email@example.com. Provide us with your name, order number, item(s) you are looking to return, and the reason for the return. One of our customer support members will then provide you with a Return Authorization (RA)# as well as a return shipping label. Please note that a return shipping fee of $9.95 will be deducted from your refund. All items returned must be in unworn, undamaged and in the exact condition in which they were received.
Once we receive your return, our Receiving and Quality Control departments will inspect the package and item(s). Should the returned item(s) not be in new, unworn, undamaged condition and/or the package, your return may be denied.
Processed returns will be refunded to the credit card which was used to pay for the order less any applicable shipping fee. Please expect to see the credit to your bank within 10-12 days after we receive your return.
Jewelerize.com stands by the quality of all its products offered for sale. However, we understand that rare occasions occur when problems with purchases arise as a result of manufacturer defect. For this reason, we offer a 1 year warranty from date of purchase to repair or replace any product deemed to have a manufacturer defect. Should you experience any issue with your purchase, please contact us at firstname.lastname@example.org. One of our Support staff members will assist you to see if you qualify for a warranty claim.
Please note that wear-and-tear related issues, missing stones, items altered by any third party are not covered under warranty.